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Privacy Policy

Keeping your data private and secure

KG3 Computer Trading follows the Philippine Data Privacy Act and leading industry standards to protect the information you share when you shop, visit our branches, or collaborate with our support teams.

DPA compliant PCI-aligned payments Transparent practices

Effective September 17, 2025 � Last revised September 17, 2025

Summary at a glance

01
We collect only the data required to process orders, secure your account, and improve your experience.
02
Your information is shared only with trusted partners (payments, logistics, support) under strict confidentiality agreements.
03
You control your data: request access, corrections, or deletion any time at privacy@kg3it.shop.

Questions or requests

Email privacy@kg3it.shop or call (+63) 919 089 4505. Our privacy desk responds within two business days.

Need a copy?

Download a PDF for compliance checks or procurement documentation.

Download policy

1. Introduction

KG3 Computer Trading ("we", "us", "our") safeguards personal data while operating our ecommerce storefront, retail branches, and support channels (collectively, the "Services"). By using the Services, you consent to the practices described here. If you disagree with any part of this policy, please discontinue your use of the Services.

2. Information we collect

We gather information in three ways depending on how you interact with us:

2.1 Data you provide

  • Personal identifiers such as name, address, email, and phone number
  • Account credentials including usernames, passwords, and security prompts
  • Order details: billing and shipping addresses, purchased items, warranty claims
  • Support communications including returns, repairs, and service requests
  • Payment references processed through PCI-compliant providers

2.2 Data collected automatically

  • Device and browser metadata, IP address, and general location
  • Usage analytics such as pages viewed, search terms, cart activity, and response times
  • Cookies and similar technologies for session continuity, preferences, and fraud prevention

2.3 Data from third parties

  • Fulfillment partners confirming shipment status
  • Payment gateways reporting settlement and fraud screening results
  • Marketing platforms when you opt-in to receive updates
  • Public databases used to validate addresses or corporate accounts

3. How we use your information

We process personal data to deliver reliable service and comply with legal obligations, including to:

  • Fulfill orders, logistics, returns, and warranty support
  • Authenticate and secure your account, including password resets and MFA
  • Deliver transactional emails, service updates, and customer support responses
  • Send marketing content when you have provided consent (opt out any time)
  • Analyze performance, personalize catalog recommendations, and enhance the user experience
  • Detect and deter fraud, abuse, or security incidents

4. How we share information

We do not sell personal data. We share only what is necessary in the following situations:

  • With service providers that enable payments, warehousing, shipping, communications, or analytics
  • With marketing partners when you have opted in or where permitted by law
  • To comply with legal obligations, enforce our terms, or protect rights, property, and safety
  • During corporate transactions such as mergers or acquisitions, subject to confidentiality
  • Among KG3 subsidiaries when required to deliver integrated services under shared safeguards

5. Cookies and tracking

  • We employ cookies, pixels, and tags to maintain sessions, remember preferences, and measure site usage.
  • You may adjust browser settings to block or delete cookies, though core functions may stop working.
  • Some cookies are placed by partners for analytics or advertising. We provide opt-out controls where required.

6. Data retention

  • We retain records only as long as needed to deliver the Services and meet legal, tax, and audit requirements.
  • Retention periods vary depending on order history, warranty terms, or regulatory guidance.
  • When data is no longer required, we securely delete or anonymize it unless lawfully mandated to retain it.

7. Security

  • We implement layered safeguards including encryption in transit, hardened infrastructure, and role-based access.
  • We review suppliers and internal controls regularly to maintain compliance with the Data Privacy Act.
  • While no system is fully secure, we encourage you to use unique passwords and enable available security features.

8. Your rights

Under the Data Privacy Act of 2012 and other applicable laws, you may:

  • Request access to the personal data we hold about you
  • Ask for corrections when information is inaccurate or incomplete
  • Request deletion or object to processing where legally permitted
  • Withdraw marketing consent or manage notification preferences
  • Request a machine-readable copy of your data for portability where applicable

To exercise these rights, email privacy@kg3it.shop. We may verify your identity before processing the request.

9. Children

  • Our Services are intended for individuals 18 years or older.
  • We do not knowingly collect personal data from minors. If you believe a minor provided data, contact us so we can remove it unless retention is legally required.

10. International transfers

  • Your data may be stored or processed in countries where our partners operate.
  • We use contractual safeguards and due diligence to ensure comparable protection wherever data travels.

11. Policy updates

  • We review this policy regularly and post updates here. The revised date above reflects the latest change.
  • Material updates that impact your rights may be communicated via email or dashboard notifications where required.

12. Contact us

For questions, requests, or complaints contact our Data Protection Officer:

KG3 Computer Trading
Manga Commercial Place, Manga Road, Quezon City, Philippines
(+63) 919 089 4505 � privacy@kg3it.shop

13. Governing law

This policy is governed by the laws of the Republic of the Philippines. Any dispute will be brought before the competent courts of Quezon City.