Warranty Policy

1. General warranty coverage

• Brand-new products purchased through official KG3 stores or channels are warranted against defects in materials and workmanship during normal use.
• This policy excludes second-hand, refurbished, clearance, or demo items unless the product page explicitly includes coverage.

2. Warranty periods

• Branded systems and peripherals such as MSI, ASUS, HP, or Acer follow the manufacturer’s warranty, commonly 12 to 36 months.
• Core components (motherboards, RAM, GPUs, CPUs, PSUs) and peripherals (keyboards, mice) carry at least 12 months coverage unless the manufacturer extends it.
• Monitors, printers, CCTV systems, and related electronics include 12 months coverage or the period listed on the product page.
• Software licenses, digital keys, freebies, apparel, and cables are provided without warranty once delivered or activated.
• A sales invoice, receipt, or order confirmation is required for all claims.

3. How to file a claim

Start a ticket by emailing support@kg3it.shop. Provide your order number, product model, serial number, and a description of the issue.

• Our support team may request remote diagnostics, photos, or videos for troubleshooting and verification.
• Approved items must be shipped or brought to KG3 or an authorized service center for evaluation. Shipments to KG3 are at the customer’s cost; return shipping of repaired or replaced units is covered by KG3.

4. Remedies we provide

• Repair the product at no additional charge.
• Replace the product with a new or equivalent model based on availability.
• Issue store credit or refund when repair or replacement is not feasible.

Repaired or replacement items inherit the remaining warranty period or gain an additional 30 days of coverage, whichever is longer.

5. Exclusions and limitations

The warranty does not apply to issues caused by:

• Accidents, abuse, misuse, liquid intrusion, fire, electrical surges, or environmental damage.
• Unauthorized repairs, modifications, tampering, or component swaps that alter factory configuration.
• Cosmetic wear and tear such as scratches or dents that do not impact functionality.
• Consumables including batteries, cables, chargers, or ink unless defective on arrival.
• Software issues, malware, corrupted files, or problems resulting from third-party applications.
• Removed, altered, or unreadable serial numbers or warranty stickers.
• Poor packaging or handling when the customer ships the product back for service.

6. Dead-on-arrival (DOA) coverage

• Report DOA items within seven calendar days of delivery to qualify for fast-track replacement.
• Return the item in complete packaging with all accessories, manuals, and bundled freebies.
• After verification, we will provide a replacement or refund as appropriate.

7. Manufacturer assistance

• Customers may file claims directly with the manufacturer’s authorized service centers.
• KG3 can facilitate coordination upon request, although timelines depend on the manufacturer’s service process.

8. Limitation of liability

• KG3 is not liable for indirect, incidental, special, or consequential damages such as lost data, lost profits, or downtime.
• Total liability under this policy is limited to the amount paid for the product.

9. Governing law and jurisdiction

This policy is governed by the laws of the Republic of the Philippines. Disputes fall under the exclusive jurisdiction of the courts of Quezon City.

10. Policy updates

We may revise this Warranty Policy at any time. The effective date above reflects the latest revision. Continued use of our Services or submission of claims after updates indicates acceptance.

11. Contact us

For warranty assistance or follow-ups reach our support desk: